Ok, today was a DISASTER! First, I was getting ready for work, and I get a phone call from work. I got the voicemail, and found out that one person was having trouble getting some information from a website. Was this an emergency? Nope! They just wanted it done right now, and they knew that the second I got into work, I would have to prepare for an in-service on HIPAA. (Yes, you guessed it, this a complaining post, if you want to read on, go ahead.) And, of course I got into work 12 seconds faster than if I hadn’t gotten the message, or was that 12 seconds later because I had to stop getting ready for work in order to check my message? Hmmm, I wonder.
When I got to work, I actually had to prepare for the in-service. I did manage to fix the problem while I got the handouts ready. Now, I had reserved the education room for 11:00 am, and the Care Plan was scheduled at 10:00, I figured that the care plan would be over by 10:30 even 10:45. Nope, it was over at 11:10, now I was already late for the in-service, AND I wasn’t setup for it either, which usually takes me about 20 minutes to do. Well, thank goodness I did what I could while waiting outside for the care plan to be completed. I had the in-service running by 11:17, and had six people sitting ready for the training. Even with all of the troubles, I basically was able to have the entire training completed by 12:00, which I had originally said that I would have them out by.
I then started working on my desk, and other miscellaneous troubles that were going on until 1:30 when I had another in-service on the Laboratory ordering. Just before it was time to give it, my consultant came in and then I made sure that he was set to do his work. I then went and gave the training which also didn’t start till about 20 minutes after it was supposed to be started. I got that completed and went back to see what was going on with the consultant. While I was there, I was called over by another person in another office. I went to check it out, and then after it was done, I got pulled into another office to fix a problem. Well, to fix a problem is the wrong statement. She basically wanted me to do a re-write on a policy and procedure that I made for her previously, but she also wanted me to make three or four more for her. I said that she needed access, and proceeded to set her up with access, unfortunately she wasn’t up to date with the patches and fixes so I had to start that. All the time I have her complaining that she is unhappy because everyone in the world is using her copier in her office and that it is so difficult to get the supplies that she needs, and that work can purchase anything it wants and so on and so on (notice, I have not had lunch yet and I am starting to get low blood sugar by this time of 3:00). I get the system to the point where it will almost start working by itself, when I get a phone call on my cell phone from one of my co-workers. The Hospital administrator has to see me immediately. I drop what I am doing (oh yeah, the lady is upset) and race over to the administrator’s office. Where he asks me if I could cover the phones and hand out checks till 8:00 pm when the next shift comes in. – Minor pause here for two explanations, first, when he asks, he half-way commands. He doesn’t do it in such a way that is rude or obnoxious, but you get the idea that you really don’t have a choice in the matter. And number two, I have team meeting that I am supposed to attend on Tuesdays at 6:30. – Now, I say that I can only go to about 7:30 because I have a meeting that I am supposed to go to. He says alright because he really doesn’t have anybody else, the person who was supposed to do it is going home early (nope, don’t know why, nor do I really care why). Ok, now I race back to unhappy lady who complains constantly. Finally get the computer going so that it will update by itself, and I tell her that she can do her “normal” work while it fixes itself (yes, from the time I got in there originally till about a minute after I left the door she was saying “can’t you go any faster?”).
Ah, now off to lunch (3:30 pm, oh and I don’t eat breakfast so I have had nothing to eat yet). I get my food, drop off my check, put gas in the car and get back to work to eat on the patio so that I can jump into the receptionist’s desk as soon as she needs to leave. As I am sitting there resting, another of my co-workers comes out and tells me that the Hospital administrator has to see me immediately again, and he is upset because he can’t seem to find anyone in the office (yes, when I go to lunch I inform people, but nobody ever asks if I am at lunch). I drop my hamburger, wipe my face (Carl’s Jr. Slogan – “If it doesn’t get all over the place, it doesn’t belong in your face”) and head to his office, where he tells me because I am leaving half an hour ahead of the posted hours, that I need to page each of the nurses stations at 6:30 and 7:00 about the change. No problem, I got it, back to eating. I finish my lunch and head back to my desk… EEK! It is still a mess, got to clean it up. I start trying to organize the papers and spare parts that are now homeless because of the loss of my cabinets (check out previous posts). I also need to write a reminder memo for those people who haven’t had a chance to make it to a HIPAA review In-Service. Unfortunately, I only get a few minutes because I am pulled away two or three times to out of the office. By the time I get back it is 5:45 and the receptionist wants to leave now. So I pull up a chair and get ready to hand out checks and answer the phone.
All is well at this point though, because at lunch I called my team mates and informed them that I wouldn’t be there till after 7:30 and I talked to one of my best friends and made arrangements to see him on Thursday for lunch. All is looking up again! I am happy at about 7:25 when I inform the stations that I am leaving, just one more thing to do and I am out of there. I grab my backup tapes and head to the server room to stick in the tape. “Oh no, the tape drive says it is dirty, no problem, just stick in the cleaner drive and away… we go.” I stick in the cleaner, it does it routine, but… the cleaning tape never ejects. UH OH! I try the emergency eject commands, no use. I pull the power, no use. I sit there working on this for 30 minutes, and my teammates are getting worried. I finally reconfigure the backups to backup to my computer because I am not getting the tape out tonight. I call the Hospital Administrator on his cell phone and give him the bad news… the drive needs replacing (this is the third time it has gotten stuck). Alright, we need to get the pricing and we will follow through. By now, my team mates have called and said, “You can come over, but there is only me here. The meeting has been dissolved.” It is now 8:50, I was leaving at 7:30, an hour and 20 minutes past what I had anticipated.
WHAT THE HECK HAPPENED?
Oh well, as for now, I need some sleep, so this is Eric saying, “Good night, and God Bless.”
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